FAQ

On this page you will find answers to the most frequently asked questions about orders, shipping, invoices and returns.

Do You Offer Refunds?

Yes. For individual (consumer) purchases, you have the right to withdraw within 14 days from the date you receive the product, without giving any reason. This right also applies to marine products. You can send your withdrawal notice by email to [email protected] or with the Withdrawal Form on our site. When your notice reaches us, we will confirm it by email.

Within 14 days of your notice, you send the product back with all its parts and accessories and, if possible, its packaging and invoice or order number. Our designated return carrier is Yurtiçi Kargo. If you send the product to our business address with Yurtiçi Kargo on a receiver-pays basis, we pay the shipping fee. If you choose another carrier, the cost of that shipment is yours.

We refund the full amount you paid us, using a method that matches your original payment, no later than 14 days from the date you hand the product over to Yurtiçi Kargo. If you paid the shipping fee to us with your order, it is included in this amount.

Opened packaging alone does not prevent a return. If the product has been used beyond normal inspection or damaged (for example soldering, mounting, bent pins, ESD or physical damage), you may be responsible for the resulting loss in value. There is no right of withdrawal for products prepared especially for you (custom cutting, custom programming and similar) or for the other exceptions listed in the regulation. For defective products, the shipping cost is always paid by us. Details are on the Returns and Withdrawal page. For business purchases, the provisions of the Turkish Commercial Code apply.

Is Your Site Safe for Shopping?

Yes. Our site runs over an encrypted HTTPS (SSL/TLS) connection. You can see this from the padlock icon in your browser’s address bar. The information you enter on the order and payment pages is transmitted in encrypted form.

How Can I Be Sure My Card Is Safe?

Card payments are processed through the licensed payment institution PayTR. You enter your card details on PayTR’s payment page, not on our site. These details are not stored on our systems. You can also pay by bank transfer (EFT) if you prefer.

Is Shipping Free?

We do not offer free shipping. You choose how shipping is paid on the checkout page. With “Shipping included”, a fixed shipping fee (incl. VAT) is added to the order total. With “Receiver pays”, you pay the shipping fee to Yurtiçi Kargo on delivery. Products in stock are handed over to Yurtiçi Kargo within 1–3 business days. We do not offer cash on delivery for the product price. You can pay by card (PayTR) or by bank transfer (EFT).

Marine products are always shipped from our business address on a receiver-pays basis. If you prefer, you can arrange in advance with us to collect these products from our premises in Ataşehir.

If you do not accept a receiver-pays shipment and do not tell us otherwise, we treat this as your withdrawal notice and inform you by email. We refund the full amount you paid us no later than 14 days from the date we learn that the shipment was not accepted. We cover the shipping cost of the returned shipment.

Can I Return a Faulty Product?

Yes. If the product turns out to be defective (faulty or flawed), under Article 11 of Law No. 6502 you can choose one of these rights: withdrawal from the contract, a price reduction, free repair, or replacement with a non-defective equivalent. The limitation period for these rights is two years from delivery of the product, even if the defect appears later. For returns of defective products, the shipping cost is paid by us. Details are on the Returns and Withdrawal page.